What we do
Leadership Solutions
Leadership Cultural Audits
We assist senior management to understand the depth and quality of their leadership capabilities – to answer the question: are we a well led organisation and what can we do about it?
Creating Leaders undertake structured leadership audits through a combination of interview and survey to determine the answer to these too rarely considered questions.
Skill Developments
A range of workshop programs centered on the behaviours your Executives need to display/develop to exceed as a Leader:
Self Awareness and Communication skills
Role Purpose – Leader vs Manager
Effective Performance Management
Presentation Skills and the Skills of Persuasion
Executive Productivity
Leading through Change
Constructing a Team
Forming and Recruiting for Team Success
People Performance Coaching
Proven business coaching that provides dramatic effects on the performance of individuals and ultimately an organisation’s success. Our executive coaches challenge thinking, stimulate creativity, provide tools and techniques for dealing with the broadest range of situations, gives encouragement and ultimately builds the confidence of the Executive.
Our work here is always customised to the needs of the organisation and the skills of the Executive. We call on a range of processes and experiences that can include:
Self awareness assessments
Communication skill assessments
Performance Management Review Support
We will ‘License’ your key people to be true Leaders in your organisation
Team Building
Teams fail to achieve their potential rarely because of a lack of willingness or intent. They underperform due to an imbalance between the range of needed skills that successful teams exhibit – an imbalance that is both counterproductive and ultimately damaging.
Through our Creating High Performance Teams Workshops – a one day team based experience – teams themselves create a Charter setting out how they will perform together, playing to strengths and eliminating/negating shortfalls and weaknesses.
We also assist Teams in their Role Identification and Alignment.
Leadership Programs
Central to much of our work is the creation of Leadership Development Programs for corporates who wish to make a tangible step forward in their organisations’ leadership capabilities.
These programs are highly integrated into a corporate’s strategy and usually delivered under the brand of the business, creating a strong in-house feeling.
Participants are typically a combination of both the executive management team and those individuals emerging as future organisational leaders.
These pragmatic programs are designed specifically for each organisation we work with, reflecting their specific needs and environment at the time.
Women in Leadership
Principal Deborah Truter has extensive experience in working with women joining executive roles, to support them to excel as senior executives to tackle the complexities of their new roles. She has supported many senior and high potential women to achieve their aspirations at work and in life.
People Performance Consulting
We assist our clients with Pre-Appointment Assessments and interviewing, to ensure individuals joining a leadership role has the range of skills to be successful.
Business Strategy Development
Our Principals work with a range of business and unit head leaders to assist them to identify their key outcomes drivers and fundamental actions to deliver their highest performance possible.
These sessions, ranging from single days to a series of interactions, are centered around the vital people facet; their identification, their inspiration and their management to deliver the results.
Recruitment
A range of support mechanisms to fundamentally improve the quality of Leaders and future Leaders in your business – to equip yourselves with the right team members who will deliver results through your people in the years ahead
These include:
Non Technical Skills Identification and Job Description Preparation
Third party pre appointment assessments and interviews
Interview Preparation Training and Review
Integration Coaching and Leadership Skill Implementation
Connect with us
Contact us
Customer Solutions
Customer Service
Building sustainable, highly profitable businesses is dependent entirely on its customer centric culture. When all in your business is aligned by the belief that the only reason your organisation exists is to make your customers more successful, then you will achieve your long term goals.
Our customer service programs are aimed at everyone, from the CEO to the latest recruit, and start with examining your teams’ perception around customers and the value you create for them. Our perceptions drive behaviours and our behaviours determine whether targets are exceeded or not. The program identifies and embeds customer focused behaviours, managing challenging situations that are universally involved and places customer service truly on the sales continuum.
A series of workshops to embed core skills into any team or group requiring sales success.
Creating long term relationships
The strength of all businesses derives from long term relationships, particular in the professional services industries. This program focuses on a continuum of qualifying and targeting prospects, through to creating and maintaining long term relationships. As client trust rises, so does their confidence in your business as they realise and depend upon the value you deliver.